Temporarily downgrading port speeds without opening a ticket.
Primarily you can access any port control features under “Public Network” or “Private Network”; there is respective Port Control links. Once in the Port Control section of your customer portal, you will see your servers listed in alphabetical order by server name. T ...
SoftLayer Portal User Management
Managing users for the SoftLayer Portal is easy. You can find the "home page" for User Management by clicking on “User Administration” under “Administrative”. This will take you to the User list for your account. Here you can search for users by: username first nam ...
Hardware Transactions
When a server at SoftLayer is provisioned, or an operating system is loaded, or software is installed, it gets put into a transaction. A transaction is an automated series of steps carried out by SoftLayer’s management systems to configure customer’s servers. If one of your serve ...
SoftLayer Portal Password Management
Update Password To update the passwords and portal login settings for a user, click the "Update Password" link on the "Administrative -> User Admin" page of the portal. The Update Password page allows you to update the Portal and Forum passwords for the current user. You can also update y ...
Average Ticket Response Time?
Our Support methodology utilizes the "emergency room" approach where problems are graded for severity and responded to accordingly. Service outages of any type always receive top priority followed by service-degrading factors and general questions about server management. This ensures every cu ...
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