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Monitoring and Notification
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There were 6 articles found in this category:
 What is the difference between monitoring with a “slow ping” and a “service ping”?
Service ping is the normal, default, one ping per 5 minutes that expects an echo reply within 1 second. If more than one ping is missed, an alert will be issued. Slow ping will wait 5 seconds for a reply, allowing servers that are optimized for non-network tasks more time to process the requ ...
- How do I set up monitoring for my server?
In the SoftLayer portal, go to the “Hardware” dropdown and click “Monitoring” Click on the “Edit” link next the server you wish to monitor. * SoftLayer offers two levels of monitoring. All servers include basic ping monitoring at no charge. The following are ...
- Can I have the monitoring system issue an automatic reboot AND alert a support technician in the event that the server stops responding?
Yes, with the order of Host (Ping) + IPMI Stats + Services, you can set up the monitoring system to automatically reboot the server and issue a ticket for a support technician if a monitoring alert is issued. The support technician will also call the number listed on your account to notify you t ...
- Can I have the monitoring system issue an automatic reboot if the server stops responding?
Yes, with the order of Host (Ping) + IPMI Stats + Services, you can set up the monitoring system to automatically reboot the server if a monitoring alert is issued.
- When a monitoring ticket is opened and alerts me to the issue, will the technicians see the ticket and respond?
No, the monitoring tickets for the basic ping (no charge) service are opened when the monitoring system issues an alert and notifies the users that you specify on the monitoring page. Technicians are not alerted until you open a new ticket stating that the server is not responding.
- What Monitoring, Notification, and Response options do I have?
Monitoring: Automated monitoring of the public server interface • Host Ping - 5 minute ping intervals of the server primary IP address ($0/month) • Host Ping and TCP/IP Services - 5 minute ping intervals and 5 minute service test of up to 16 different TCP/IP services - no client ...
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