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Networking
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There were 16 articles found in this category:
 What IP ranges do I allow through the firewall?
Frontend (public) network: Datacenter City State Country IP Range ams01 Amsterdam - NLD 159.253.158.0/23 dal01 Dallas Texas USA 66.228.118.0/23 dal05 Dallas Texas USA 173.192.118.0/23 dal07 Dallas Texas USA 50.22.118.0/23 hou02 Houston Texas USA 173.193.118 ...
- Can I move IP Addresses from one server to another?
Q: Can I move IP Addresses from one server to another? A: Yes, as long as the IP Addresses are a /30 or larger and in the same Datacenter. IP Assignments at SoftLayer are performed differently than most hosting companies. Our methodology is different because our network design allows for the ad ...
- What is the difference between monitoring with a “slow ping” and a “service ping”?
Service ping is the normal, default, one ping per 5 minutes that expects an echo reply within 1 second. If more than one ping is missed, an alert will be issued. Slow ping will wait 5 seconds for a reply, allowing servers that are optimized for non-network tasks more time to process the requ ...
- Can my hourly CloudLayer Computing Instance be added to a VDR to consolidate bandwidth?
Since the hourly instances do not come with any bandwidth allowance and all billing is done on a per outbound GB basis, we cannot allow hourly Cloud Computing Instances to be added to a Virtual Dedicated Rack.
- Who are your backbone providers?
Dallas, TX (dal01) - 80G capacity Verio - 2x 10G Level3 - 1x 10G Savvis - 1x 10G Internap - 1x 10G Global Crossing - 1x 10G Comcast - 1x 10G (peering) Equinix Fabric - 1x 10G (peering) Seattle, WA (sea01) - 70G capacity Internap - 2x 10G Qwest - 1x 10G Verio - 1x 10G Level3 - 1x 10G Comcast ...
- Temporarily downgrading port speeds without opening a ticket.
Primarily you can access any port control features under “Public Network” or “Private Network”; there is respective Port Control links. Once in the Port Control section of your customer portal, you will see your servers listed in alphabetical order by server name. T ...
- Portal Network Tools
The SoftLayer Portal provides four important network tools that are useful in diagnosing network issues with remote hosts. These are the Ping, Traceroute, NSLookup, and Whois tools. Ping The Ping tool sends a special packet to a remote server and times the response. This can give you an i ...
- Changing server port speeds in the SL portal
The SoftLayer customer portal allows you to modify the speed that your server is currently negotiating at without opening a Support ticket. To begin, simply browse to the Customer Portal >> Public Network >> Port Control >> Control (for the desired server) Once selected, you'l ...
- Using a hardware firewall/changing the secondary subnet to a secondary on the vlan.
We currently do not offer these two services on the same public vlan. Your server will need to be moved and re-iped for this to be possible.
- How can I get additional bandwidth for my server?
The best way to purchase additional bandwidth for your server is to open a "Sales" ticket, requesting additional bandwidth. Please specify the amount of additional bandwidth and the server you are requesting the bandwidth for. Note: Bandwidth is only available in 1000GB increments or as an unmet ...
- Bandwidth Graphs
The bandwidth graphs show traffic to and from the internet (public graphs) and to and from the private network (private graphs). Public Network Graphs Into the Server = traffic from the Internet going into your server Out of the Server = Traffic from your server going out to the internet Private ...
- How Do I Upgrade My Port Speed (Public or Private Network)(Linux)
The default port speeds for customer servers (both Public and Private networks) is 10mpbs. If you would like to upgrade either of your port speeds to 100mbps or 1000mbps, please open a ticket with our Sales department. Sales will ask you to approve the monthly charge and a techncian will change ...
- How do I read the bandwidth graphs?
SoftLayer delivers real-time bandwidth graphs inside the customer portal to track bandwidth usage for both the public and private networks. Four different graphs are supplied for customer view and are updated every 5 minutes. - The first graph is a “daily view” graph that depicts al ...
- How is extra bandwidth billed?
Bandwidth overages are billed at $0.10 per GB. If you exceed twice the amount of bandwidth you are allotted, we will automatically charge you for excess bandwidth used at the time. If you exceed your allotment by less than twice the allowance, the overages will be added to your next monthly invo ...
- DoS: looking at open connections
Here is a command line to run on your server if you think your server is under attack. It prints our a list of open connections to your server and sorts them by ammount. RedHat: netstat -ntu | awk '{print $5}' | cut -d: -f1 | sort | uniq -c | sort -n BSD: netstat -na |awk '{print $5}' |cut -d ...
- How Do I Upgrade My Port Speed (Public or Private Network)(Windows)
The default port speeds for customer servers - for both the Public & Private Networks - is 10mbps. If you would like to upgrade either of your port speeds to 100mbps or 1000mbps, please open a ticket with the request. Sales will ask you to approve the minimal charge and a technician will change ...
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