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There were 30 articles found in this category:
 How to Configure Your Portal Account for OTP Access
First you will need to setup the Verisign "VIP Access" application. If you have not done this yet, please go to the following URL to decide how you would like to Simply open the application from your phone and you will your Credential ID at the top and your current one-time password. For now ...
- What is Two Factor Authentication?
Two-Factor Authentication allows you to prove your identity using more than one type of authentication factor. The SoftLayer Portal's Two-factor authentication will allow you to login with "something that you know" and "something that you have". The three valid types of authentication factors a ...
- Secondary Domains
Secondary Domains A secondary domain is a domain which SoftLayer's DNS servers transfer from your server to our Authoritative DNS servers, ns1.softlayer.com and ns2.softlayer.com. You can configure a secondary in the portal by clicking on Domain Name System in the Public Network folder in the ...
- Virtual Server - Unable to create a network connection with the host.
Issue: I am receiving the following error when attempting to view my Virtual Servers Virtual Machines/Containers. Unable to create a network connection with the host. Resolution: Insure that your Software Firewall is not blocking access to the Hypervisor's API. This may be a variety of ports s ...
- How do I cancel a server?
You can cancel a server using the SoftLayer Portal by navigating to the “Administrative -> Cancel Server” screen of the portal. Keep in mind that if you are trying to cancel a server in order to upgrade to a more powerful machine, most of the servers offered at SoftLayer c ...
- Unable to connect to virtualization API
Issue: I am receiving the following error when attempting to view my Virtual Servers Virtual Machines/Containers. Unable to connect to virtualization API Resolution: Update the root/Administrator password for your server in the hardware section of the portal. This will need to be the password f ...
- I have a Virtualization offering from SoftLayer but my server is not listed in the Virtual Servers list in the Portal
If you have XenServer, Hyper-V or Virtuozzo on your server but it is not listed in the Virtual Servers list, within the Hardware section of the Portal, then please open a standard support ticket with our Support Department for us to manually add it to your list. This request will be filled duri ...
- SoftLayer Portal User Management
Managing users for the SoftLayer Portal is easy. You can find the "home page" for User Management by clicking on “User Administration” under “Administrative”. This will take you to the User list for your account. Here you can search for users by: username first nam ...
- SoftLayer Portal Account Summary
The Account Summary screen of the SoftLayer Portal can be accessed by choosing the “Administrative” tab and then clicking on “Accounting.” A short overview of the next payable invoice is available at the top of this screen, showing the payment method, the current balanc ...
- Portal Security: Antivirus and Spyware
McAfee provides industrial-strength protection for viruses, spyware, rootkits, and other security issues with their security suites. These security programs can be accessed in the SoftLayer portal under “Security” > “Anti-virus – Spyware”. This page contains a ...
- Making A One Time Payment
The SoftLayer Billing System will charge your credit card stored monthly on your billing date for any outstanding balances on your invoice. However, you can elect to make a one time payment at any time by going to the “Administrative” dropdown, then click “Accounting” a ...
- How do I create a support ticket?
In the SoftLayer portal, go to “Support” > “Tickets”. - In this page, you must choose between opening a Standard Support Ticket and a Server Administration Ticket Standard Support Tickets are free and includes the following: Accounting & Billing Questions Sales I ...
- Retrieving Your Next Invoice
You can see a detailed listing of the next upcoming invoice by going to the “Administrative” dropdown menu, then select “Accounting” and finally click on the “Show Next Invoice” link. The top of this page shows your payment method on record and your invoice&# ...
- Changing Your Monthly Payment Method
This screen can be accessed by going to the “Administrative” dropdown menu, then click “Accounting” and finally click the “Change Monthly Payment Method” link. This page will allow you to update your billing address and credit card billing information for mak ...
- Managing cPanel, Plesk, Helm, and Urchin
SoftLayer licenses three different control panels (cPanel, Plesk, and Helm) and Urchin, the Web Analytics software from Google. All four software packages are handled by similar screens in the Customer Portal. The control screens for these software packages can be found under the “Softwa ...
- Nessus Security Scanner
SoftLayer provides an online Security Scanner, powered by the open source Nessus Scanning tool. This security scanner can be accessed under the Security tab by clicking on “scanner.” More information about the Nessus Scanning tool can be found on the Nessus website at http://www.n ...
- Hardware Transactions
When a server at SoftLayer is provisioned, or an operating system is loaded, or software is installed, it gets put into a transaction. A transaction is an automated series of steps carried out by SoftLayer’s management systems to configure customer’s servers. If one of your serve ...
- Portal Network Tools
The SoftLayer Portal provides four important network tools that are useful in diagnosing network issues with remote hosts. These are the Ping, Traceroute, NSLookup, and Whois tools. Ping The Ping tool sends a special packet to a remote server and times the response. This can give you an i ...
- SoftLayer Portal Password Management
Update Password To update the passwords and portal login settings for a user, click the "Update Password" link on the "Administrative -> User Admin" page of the portal. The Update Password page allows you to update the Portal and Forum passwords for the current user. You can also update y ...
- Where do I find my server passwords?
The server's password can be found in the Customer Portal >> Hardware (view) page at the top of the page. You can modify the password from this page, however please note that changing the password in the portal doesn't change it on the server. The portal entry is only a record of what the ...
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