Bare Metal Server FAQ

Can I use a Red Hat Cloud Access subscription on a bare metal server?

Red Hat Cloud Access is specifically for virtualized environments. If you are using IBM Bluemix bare metal servers, you can install Red Hat Enterprise Linux and any other Red Hat products as long as they are on certified hardware platforms that are listed in the certification catalog on the Red Hat Customer Portal.

What if my Bare Metal Server has out of date firmware?

Like software updates, it is important to keep firmware updated to ensure optimal device compatibility and stability. If a Bare Metal Server's firmware is out of date, a firmware update may be initiated during the OS Reload process within the Customer Portal.

The firmware may also be updated by selecting the bare metal server from the device list and selecting Update Firmware from the action menu drop down.

Can I change the Operating System (OS) on my device?

You can change your OS and the software installed when an OS Reload is performed. After selecting OS Reload on the device, a link is provided to edit the software on your system. This edit allows users to update the OS, Control Panel and Antivirus packages, as well as database software.

Do you provide complimentary OS Reloads?

Automated OS reloads are free and can be performed through the Customer Portal. These include customized OS reloads (changing operating systems, addition/removal of control panels/partition editing/etc.).  For detailed information on performing an OS Reload, refer to the OS Reload procedure.

How are server IP addresses assigned on the SoftLayer Network?

We provision servers with a single Primary IP Address that is associated to the device. Each server may only be allocated one Primary IP. All other IP addresses associated with a server must be from a secondary subnet, which may be purchased at any time through the Customer Portal or on www.softlayer.com. For more information on available options and pricing for addresses, refer to the Network page on www.softlayer.com.

What kinds of images may I use to boot or load devices?

The type of image that may be used to boot or load a device follows the same logic as images used to provision new devices. Virtual Server Instance (VSI) may utilize both Standard and Flex Images for either the boot or load process. Loading a Bare Metal Server from an image is limited to using a Flex Image.

Why is my BIOS asking for a password?

Currently we do not provide customer's with direct access to their BIOS. This is for a various number of reasons, but that is not to say you cannot make changes to the BIOS. If you need anything modified in the BIOS, including boot order, please create a ticket under Support > Add Ticket and request the specific changes you need.

**NOTE** This will require a reboot of your server to do, so please be ready to approve a reboot and/or provide a time frame for when you would like the change made.

What is the RAID monitoring daemon named?

At SoftLayer we primarily utilize Adaptec and LSI based RAID cards with a few exceptions for legacy hardware. The chart below outlines the RAID manager locations, monitor locations, configurations, and RAID alert settings.

RAID alerts can be configured to bypass our portal monitoring process by changing the SMTP server and notification E-Mail destination in the configuration for a given RAID card. Please note, when these configurations are changed SoftLayer will be unable to notify you of RAID issues or automatically track the problem until resolution. It is highly recommended that the configuration provided is not altered unless you are aware of the risks.

 

LSI - Linux

LSI - Windows

Adaptec - Linux

Adaptec - Windows

Manager Name

LSI MegaRAID Storage Manager

LSI MegaRAID Storage Manager

Adaptec Storage Manager

Adaptec Storage Manager

Manager Location

/opt/MegaRAID/storcli

C:\Program Files (x86)\MegaRAID Storage Manager

/usr/StorMan

C:\Program Files\Adaptec\Adaptec Storage Manager

Monitor Name

MR_Monitor

MRMonitor

Adaptec Event Manager

Adaptec Event Manager

Monitor Location

/opt/lsi/mrmonitor/bin/mrmonitord

C:\Program Files (x86)\LSI\MRMonitor

/usr/StorMan

C:\Program Files\Adaptec\Adaptec Storage Manager

Process Name/opt/lsi/mrmonitor/bin/mrmonitord   

Log Location

Default Message Log Location for OS e.g. /var/log/messages

GUI Only

/usr/StorMan/RaidEvtA.log

GUI Only

Notification E-Mail Destination

hwraid@softlayer.com

hwraid@softlayer.com

hwraid@softlayer.com

hwraid@softlayer.com

Notification E-Mail Source Format

accountid_privatemac

@softlayer.com

accountid_privatemac

@softlayer.com

accountid_privatemac

@softlayer.com

accountid_privatemac

@softlayer.com

E-Mail Port

25

25

25

25

SMTP Serverraidalerts-smtp.networklayer.comraidalerts-smtp.networklayer.comraidalerts-smtp.networklayer.comraidalerts-smtp.networklayer.com

Alternate Notification Options

 

Change SMTP Server to a local SMTP server. The local SMTP server will need appropriate firewall configurations.

Change SMTP Server to a local SMTP server. The local SMTP server will need appropriate firewall configurations.

Change SMTP Server to a local SMTP server. The local SMTP server will need appropriate firewall configurations.

Change SMTP Server to a local SMTP server. The local SMTP server will need appropriate firewall configurations.