EVault Backup FAQ

What kind of applications can I back up with EVault?

EVault allows for backups of a variety of applications, however, SoftLayer offers software agents for some of the more common software systems that are backed up, which include:

  • MSClusters
  • Microsoft Exchange
  • Microsoft SharePoint
  • Oracle
  • SQL

Each agent is available as an add-on to your EVault Backup service.  To add an agent to your service, contact a member of our Sales team today. Please note that the plugins listed above are only compatible with servers running Windows. 

Install EVault Backup Client for VMware


Installing the EVault Backup client on a VMware server can be done through a series of commands in the shell or terminal within the target ESX server. This procedure outlines the steps required to install the EVault Backup client on your VMware server:

To install the Agent, download and copy the Agent-VMware-ESX-Server-6.71.<version-info>.tar.gz package onto the target ESX Server using the following command:

wget -N http://downloads.service.softlayer.com/evault/archive/Agent-VMware-ESX-Server-6.71.2105.tar.gz

Note:  You must perform the following steps locally on the target ESX Server.

  1. Extract the files from the package. To do so, use this command (in which “PACKAGENAME” could be “Agent-VMware-ESX-Server-6.71”):
    tar xvfz PACKAGENAME.tar.gz
  2. Go to the directory where you extracted the package.
  3. Run the installation script:
    # ./install.sh

    Note:  The installation script will interactively prompt you for configuration information such as web registration (address, port number, and authentication) and log file name.
    Enter the WebCC username for this server.
    Enter the WebCC password for this server.
  4. Enter the EVault Backup Username as the input for the prompt requesting the WebCC username. Refer to the View EVault Backup Storage Details procedure for instructions to view the EVault Backup Username.
  5. Enter the EVault Backup Password as the input for the prompt requesting the WebCC password. Refer to View EVault Backup Storage Details.
  6. When the installation finishes, a completion message will appear, and the Agent daemon will be running.

Other Installation Notes:
The Install.log will be in the installation directory if the installation has succeeded.
For example: /opt/BUAgent/Install.log

If the installation fails and rolls back, the installation log will be in the <Installation Failure directory>.
If it fails and does not roll back, the installation log will be in the <Installation Kit directory>.
For more information, you are able to download the User Guide at: http://downloads.service.softlayer.com/evault/Documentation/VMware_Agent_User_Guide.pdf
Be sure you are connected to the SoftLayer VPN in order to view the above link. Refer to Getting started with the Softlayer VPN to connect to VPN.