For users in accounts that do NOT use IBMid for authentication, after you place your first order or you are added as a user to a Customer Portal account, you receive an email that contains your username and initial password to get started in the Customer Portal. We recommend that you change your password after you log in for the first time by editing your user profile.
If a password is lost or forgotten after logging in, use the Forgot Password feature available on the login screen of the Customer Portal. You will be prompted to enter specific information, which may include a set of security questions you specified while editing your user profile.
If a username is lost or forgotten, please contact your account's administrator or master user, who has the ability to retrieve your username. If you are the administrator or master user on the account, please contact Support for additional assistance.
Customer Portal accounts are established immediately after your first order is placed. In most cases, services and solutions (including Bare Metal Servers and Virtual Servers) become available on the Customer Portal within four hours of order confirmation. Additional information regarding provisioning times for each service and solution is provided during the ordering process and in the order confirmation.
Most new accounts will require IBMid for authentication. Existing or legacy accounts will continue to use the Softlayer username and password for authentication until they can run the migration tool to switch to an IBMid.
Your SoftLayer account has a master user who then has authority to add more users within that same account. The login process works in one of these ways:
- The master user has an IBMid to authenticate. Then, each user that the master user creates will have an IBMid.
- The master user has a SoftLayer ID to authenticate. Then, each user that the master user creates will have a SoftLayer username. The master user and each user that the master user creates will need to run the migration tool to switch to an IBMid.
- In a few cases, for example, for IBM business partners, you must contact Support to determine which user ID applies for your account.