For users in accounts that do NOT use IBMid for authentication, after you place your first order or you are added as a user to a Customer Portal account, you receive an email that contains your username and initial password to get started in the Customer Portal. We recommend that you change your password after you log in for the first time by editing your user profile.
If a password is lost or forgotten after logging in, use the Forgot Password feature available on the login screen of the Customer Portal. You will be prompted to enter specific information, which may include a set of security questions you specified while editing your user profile.
If a username is lost or forgotten, please contact your account's administrator or master user, who has the ability to retrieve your username. If you are the administrator or master user on the account, please contact Support for additional assistance.