Image Templates FAQ

What is a Standard Image template?

A Standard Image template is SoftLayer’s imaging option for Virtual Servers. Standard Image templates allow users to capture an image of an existing Virtual Server regardless of its operating system and create a new Virtual Server based on the image.

What is the difference between a Public Image and a Private Image?

A Public Image is an image that may be viewed and applied to a new machine by any SoftLayer user. SoftLayer currently creates Public Images as a solution for configuration options on a variety of devices. A Private Image is an image that may be viewed only by authorized users. Authorized users default to any user on your account; however, images may also be shared between multiple accounts by updating the sharing options in the Customer Portal.

Can I capture and deploy Virtual Machines with my self-managed hypervisor?

Only SoftLayer provisioned servers can be captured and deployed. Individual Virtual Machines (VMs) that you have manually created on personal devices cannot be captured, provisioned or deployed.

What is the difference between physical data and volume size?

Volume is the disk space that is available for storing files, while physical data consists of the actual files that are stored on the disk.

What is the image import/export feature?

The image import/export feature, located on the Image Templates screen in the <a data-cke-saved-href="" href="" target="_blank" "="">Customer Portal, allows for the conversion of VHDs and ISOs stored on an Object Storage account to be converted into Image Templates, and vice versa. When importing an image, a specific file (either VHD or ISO) is sourced from a specified Object Storage Account's Container and is converted into an Image Template. The Image Template may then be used to boot or load a device. When exporting an image, the Image Template is converted into a file (or several files if the template has multiple disks) that is stored in a specified location on an Object Storage Account's Container. This functionality is currently only available on Standard Image and ISO Templates.

What kinds of images may I use to boot or load devices?

The type of image that may be used to boot or load a device follows the same logic as images used to provision new devices. Virtual Server Instance (VSI) may utilize both Standard and Flex Images for either the boot or load process. Loading a Bare Metal Server from an image is limited to using a Flex Image.

What type of Image Template is created when I import an image?

The image import functionality is currently limited to producing a Standard Image for VHDs and ISO Templates when importing an ISO.

What is an ISO Template?

The ISO Template is a type of template that is specifically reserved for ISOs that can be used to boot a VSI. ISO Templates are available in two versions: public and private. Public ISO Templates are preconfigured templates provided by SoftLayer that can be used by any customer. Private ISO Templates are created by importing an image of an ISO stored on an Object Storage Account. In order for an ISO to be imported to the Image Templates screen, the ISO must be bootable.

Please Note:

At this time, only SoftLayer Supported Operating Systems can be used to load an ISO Template onto a VSI. A list of Supported Operating Systems can be found here:

Does my ISO Template have to be in the same datacenter as my VSI in order to complete a boot from image?

Yes, ISO Templates must be in the same datacenter as a VSI in order to boot from the image. If it is not in the same datacenter, the ISO Template must be copied to the appropriate datacenter in order to complete the action. If this situation occurs, a warning will appear regarding the transaction. When an ISO Template is copied to a different datacenter, a small fee will be charged to the account in the same manner that fees are applied for copying other types of Image Templates.

Can I share my private ISO Template with other customers?

The only ISO Templates that are made public to all customers are those generated by SoftLayer. Private ISO Templates are account-specific and cannot be shared between customers through the Customer Portal.