SoftLayer offers multiple methods to contact Customer Support. If you have an issue, the best way to contact Customer Support is by opening a ticket. Using the Customer Portal, users have the option of opening the chat feature to begin a real-time chat with a Customer Support team member. Alternately, Customer Support may be contacted via email or by phone at one of the numbers below:
- +1 (866) 403-7638 (toll free)
- +1 (214) 442-0603 (local)
If using a contact method other than opening a ticket, a ticket may still be required. Your Customer Support team member will provide additional information if a ticket is required.