1.Log in to the Customer Portal
- For users in accounts that do NOT use IBMid for authentication, log in to the Customer Portal with the credentials you received via email when your account was initially created.
- For users in accounts that use IBMid for authentication, log in to the Customer Portal with the IBMid credentials that you set up when your user ID for the account was initially created by using the Login with IBMid button.
2.Complete the Portal Tour
If you’re using the Control version of our Customer Portal, a link to the tour will automatically pop up the first time you log in. If you’ve already accessed the Customer Portal but haven’t taken tour yet (or if you’d just like a refresher), you can find it in the Help menu expansion in the Support dropdown list.
3.Verify your User Profile
4.Subscribe to Notifications through our Event Management System
Our Event Management System is a toolset that optimizes the way we share information with users about unplanned infrastructure issues and upcoming planned maintenance events. Users have the ability to subscribe to notifications through this system to receive alerts that detail these types of events and how the events may impact our users' services. Subscribing to notifications is optional and you are unsubscribed by default when you are added as a new user in our Customer Portal. We recommend verifying your subscription and updating your subscription status to get the information you need delivered directly to your inbox. Don't worry, these subscriptions are reserved for notifications only - you won't get any additional correspondence than what you've asked for when you subscribe. The Event Management System is currently accessible through the Manage version of our Portal. Verify your subscription status and subscribe to notifications using the Update an Event Management System Subscription procedure.
5.Review and Set Up Your Devices
Click here to see the Device List in the Customer Portal. All of your devices are detailed in the Device List, where you can manage devices, upgrade devices, or generate bandwidth usage charts.
For setting up new devices, we suggest using the How Tos listed below: