Set Up a Hypervisor

Log in to the Customer Portal

Log in to the Customer Portal with the credentials you received via email when your account was initially created.

Find your hypervisor in the Device List

Click here to see the Device List in the Customer Portal. All of your devices are detailed in the Device List, where you can manage device, upgrade devices, or generate bandwidth usage charts.

Access your hypervisor on the Private Network

Prior to accessing a hypervisor, connect to our Private Network through our secure VPN.

Our hypervisor providers include Xen, VMWare and Hyper-V; each of these providers have unique management consoles that are accessed differently. Click the link below based on your hypervisor for more information on accessing and working in its management console.

Obtain portable IPs for your virtual machines

VMs require the use of portable IP addresses. Blocks of public and private portable IPs can be ordered through the Customer Portal. For each subnet that is purchased, three IPs are devoted to Network, Broadcast and Gateway traffic. This means if a block of eight (/8) IPs is issued, three(3) are reserved for the aforementioned traffic and five (5) IPs are available for use on VMs. Learn more about the allocation of IP addresses and how it applies to VMs on our network here.

Establish routing for virtual machines on the Private Network

In order for VMs to route to each other over the Private Network, two things are necessary: portable private IPs and a static route related to the network range. Use our Virtual Machine Network Setup guide to learn more about the steps that are required to complete the routing process on your VMs. Machines on the same VLAN are able to communicate immediately after setting up the VM network. Enable VLAN spanning if machines located on different VLANs must communicate.

Access and securely store ISOs

VMs on the SoftLayer Network can run pre-configured or custom ISOs. VMs on our network have access to our internal mirrors site, which is available exclusively to SoftLayer customers and provides popular configurations of the most commonly used operating systems. If you're looking for a special version or configuration of a specific operating system and cannot find it on our mirrors site, we suggest using the OS vendor's website.

If running a custom ISO on your VM, we recommend uploading your ISO to a secure location to ensure it can be retrieved in the event of a device failure. Many users choose to store custom ISOs on a device's local system using SSH or RDP. Alternately, we offer space through our storage services which have a variety of features to meet your unique needs.


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