SoftLayer Product Life Cycle Policy

The SoftLayer Product Life Cycle Policy provides guidelines for all SoftLayer portfolio products that are slated for end of marketing (EOM) or end of support (EOS). The life cycle policy covers everything in the SoftLayer product portfolio – compute, storage, software, bandwidth, and so on. Products slated for EOS will be announced 90 days prior to EOS via the SoftLayer Product Life Cycle site in KnowledgeLayer. The 90-day window is meant to give customers, partners, and vendors sufficient time to identify and plan next steps.

General availability (GA)
The effective date a SoftLayer product offering is made available to all users, regardless of language or media. A product version and release is not published on the SoftLayer Product Life Cycle web site until the GA date. End of marketing
End of marketing [EOM (no longer sold)]
The effective date on which a SoftLayer product offering ceases to be active on the standard price list and can no longer be ordered or purchased. End of support announcement date
End of support announcement date (EOS AD)
The date SoftLayer announces the end-of-support date for a product that is currently offered and is normally 90 days prior to the actual EOS date. To make planning easier, we endeavor to announce most EOS AD dates on 31 January or 30 June.
End of support [EOS (no longer supported)]
The last date on which SoftLayer will deliver standard support, imaging, or reload services for a given version or release of a product. To make planning easier, we endeavor to announce most EOS dates on 30 April or 30 - 9 -. SoftLayer has the option to allow customers to continue using EOS products or "withdraw usage" of a product 100%.

Policy types:

  1. SoftLayer Software Policy - Focuses on vendor software that is resold to SoftLayer customers.
  2. SoftLayer Portfolio Policy - Focuses on compute, storage, bandwidth, and other IaaS portfolio items offered by SoftLayer

Product Name

Version

Upgrade
 option

Policy

EOS AD

EOM

EOS

32 Bit Operating Systems

All

64 Bit Operating Systems

Software

08/15/2016

09/01/2016

01 / 01 / 2017

R1Soft Server Backup Manager Enterprise (Windows)

5.0

R1Soft Server Backup Manager 5.0 Enterprise (Linux)

Software

07/14/2016

09/02/2016

10/12/2016

VMware ESX
(legacy versions)

4.x

6.x

Software

N / A

9 / 30 / 2014

N / A

VMware ESXi

5.1

6.x

Software

2 / 02 / 2016

3 / 31 / 2016

8 / 24 / 2016

Parellels Virtuozzo

All

Parallels Cloud Server

Software

N / A

9 / 30 /2014

N / A

Ubuntu

10.04

12.x or 14.x

Software

3 / 15 / 2015

4 / 15 / 2015

6 / 15 / 2015

Ubuntu Linux LTS

Percise Pangolin

12.04 16.04 Software 10 / 10 / 2016 11 / 07 / 2016 3 / 31 /2017

Debian

6.x

7.x or 8.x

Software

2 / 22 / 2016

2 / 29 / 2016

4 / 29 /2016

FreeBSD
(legacy versions)

5.x, 6.x, 7.x

11.x

Software

9 / 30 / 2014

10 / 13 / 2014

1 / 19 / 2015

FreeBSD

9.x

10.x

Software

9 / 29 / 2016

10 / 03 / 2016

12 / 20 / 2016

EVault plug-in for Microsoft Exchange

7.3

Vendor EOL

Software

2 / 5 / 2015

2 / 18 / 2015

5 / 5 / 2015

Big Data - Solution Designer
Cloudera
Hadoop CDH
MongoDB
RIAK

** DB Software solutions will still be available.

All

Retiring Solution Designer from Portfolio

Software

2 / 31 / 2014

10 / 31 / 2014

1 / 31 / 2015

CentOS 5.x 7.x Software 10 / 10 / 2016 10 / 28 / 2016 3 / 31 / 2017

Cloudera Hadoop

CDH 4

CDH 5

(IBM Market Place)

Software

5 / 11 /2015

5 / 11 / 2015

8 / 10 / 2015

CloudLinux 5.x 6.x Software NA 8 / 29 / 2016 3 / 31 / 2017

Citrix CloudPlatform
(private clouds)

All

Retiring from Portfolio

Software

2 / 5 / 2015

2 / 19 / 2015

5 / 5 / 2015

Citrix XenServer

5, 5.5, 5.6

6.x

Software

6 / 01 / 2015

6 / 30 / 2015

8 / 31 / 2015

Citrix XenServer 6.0.2,6.1 7.0 Software 7 / 29 / 2016 7 / 31 / 2016 10 / 28 / 2016
Citrix XenServer 6.2, 6.5 6.2.1, 6.5.1 Software N / A 1 / 31 / 2016 12 / 31 / 2016

F-Secure

All

Retiring from Portfolio

Software

9 / 13 / 2014

10 / 13 / 2014

1 / 19 / 2015

RedHat Enterprise Linux 5.x 7.x Software 10 / 10 / 2016 10 / 28 / 2016 3 / 31 / 2017

Windows Server

2003 Standard or Enterprise

2008 or 2012

Software

3 / 24 /2015

4 / 15 / 2015

7 / 14 / 2015

Windows Server

2008 R2 Enterprise

2012 Standard or Datacenter Edition

Software

7 / 31 / 2015

9 / 11 / 2015

11 / 9 / 2015

Windows Server

2008 Enterprise Edition SP2 (64 bit)

2008 R2 Web Edition (64) 

2008 Web Edition SP2 (64)

2012 R2 Datacenter or Standard Edition

Software

8 / 19 / 2015

10 / 30 / 2015

NA

Windows Server 2008 Standard and Datacenter Editions 2008 2016 Software 10 / 27 / 2016 11 / 23 / 2016 03 / 31 / 2017

Microsoft SQL Server

2005: Express, Workgroup, Standard, Enterprise

2008: Express, Express R2, Workgroup, Workgroup R2

2012 Express Edition  

2014 Express Edition

2014 Standard or Enterprise Edition

Software

8 / 19 /2015

10 / 30 / 2015

NA

Microsoft SQL Server Enterprise, Standard, and Web Editions 2008 2016 Software 10 / 27 / 2016 11 / 23 / 2016 03 / 31 / 2017

Parallels Plesk Panel

(Linux & Windows)

11

12.5

Software

8 / 19 / 2016

9 / 14 / 2016

12 / 13 / 2016

Vyatta Community Edition

6.5, 6.6

VyOS Community Portal

Software

7 / 31 / 2015

10 / 9 / 2015

10 / 30 / 2015

Vyatta 6.x Subscription Edition (64-bit)

6.x

Virtual Router Appliance 5.x

Software

6 / 12 /2017

9 / 1 / 2017 

2 / 20 / 2018

VMWare ESXi

5.5

6.0 or 6.5

Software

7 / 26 /2017

9 / 1 / 2017

9 / 18 / 2018

 

 

 

 

 

 

 

1 GB NAS offering

NA

10 GB NAS

Portfolio

10 / 13 / 2014

9 / 30 / 2014

1 / 19 / 2015

1 GB iSCSI offering

NA

10 GB iSCSI

Portfolio

10 / 13 / 2014

9 / 30 / 2014

1 / 19 / 2015

Virtual Web Host

NA

Retiring from Portfolio

Portfolio

1 / 27 / 2015

6 / 30 / 2015

4 / 1 / 2015

Legacy iSCSI offering

NA

Retiring from Portfolio - use Performance or Endurance, Block Storage

Portfolio

5 / 1/ 2015

3 / 16 / 2015

7 / 31 / 2015

Message Queue Service NA Retiring from Portfolio Portfolio 1 / 31 / 2017 10 / 28 / 2016 6 / 20 / 2017
24x7x365 NOC Monitoring All NA Service 3 / 31 / 2017 NA 6 / 30 / 2017
Flex Imaging NA Retiring from Portfolio Portfolio 5 / 31 / 2017 NA 8 / 7 / 2017