Launch Rescue Kernel

Overview

Rescue Kernel is SoftLayer's live rescue environment, designed to provide customers with the ability to bring a Bare Metal Server or Virtual Server online in order to troubleshoot system issues that would normally only be resolved through OS Reload. Rescue Kernel must be initiated on the SoftLayer Customer Portal. Follow the steps below to launch Rescue Kernel for a device.

Launch Rescue Kernel

  1. Click the Actions drop down list for the device.
  2. Select Rescue.
  3. Click the Yes button to transition your device to Rescue Kernel. Click the No button to cancel the action.

What Happens Next

After launching Rescue Kernel, the device is powered down and rebooted into the rescue kernel for the device's operating system.  This may take several minutes. 

Remote access to the device is available from the device's IP address; the root or admin credentials associated with the device's "live" environment should be used to access the device in Rescue Kernel.  Troubleshooting, issue discovery, and issue resolution may be performed as if on a regularly booted device.  When accessing the device through Rescue Kernel, mount drives into the Rescue Kernel OS, if necessary.  To exit Rescue Kernel and return your device to it regular environment, reboot the device in the Customer Portal.

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