Request a Company Profile Change


Each SoftLayer customer account has an associated Company Profile that contains the company information and details regarding the primary account holder. This information is entered into SoftLayer's system at the time the account has been created and can be found in a variety of places on the Customer Portal. When setting up Contacts and User Profiles, data contained in the Company Profile may be used. The Company Profile may be changed at any time by submitting a change request. Associated details will be verified by a member of our staff and the changes will be updated in our systems upon their validation. Follow the steps below to request an update to the Company Profile.

Request an Company Profile Update

  1. Access the Customer Portal using your unique credentials.
  2. Select Account > Company Profile from the Navigation Bar to access the Company Profile screen.
  3. Update applicable details in the Company Information and/or Primary Account Holder sections.
    Note: Information in the Account Profile will be used for internal, administrative purposes, only.
  4. Click the Submit Update Request button to submit the request to SoftLayer. Click the Cancel button to cancel the action.

What Happens Next

After requesting an update to the Company Profile, a SoftLayer employee will review the request. If any additional information requires verification, an attempt will be made to verify the information. After all changes have been approved, the Account Profile will be updated as requested.