After adding a ticket, it may be viewed at any time on the Tickets screen. Follow the steps below to view an existing ticket.
View an Existing Ticket
- Access the Customer Portal using your unique credentials.
- Select Tickets from the Support drop down list.
- Select the status of the ticket from the Category drop down list to filter the view. Available options include:
Ticket Category Description Open Tickets All tickets that are currently open Assigned Tickets All open tickets that have already been assigned Closed Tickets All closed tickets All Tickets All tickets associated the the account, regardless of status
- Click the Ticket Number to view the details of the ticket.
What Happens Next
When viewing a ticket on the Customer Portal, all details regarding the ticket and its history are available. From this view, the ticket may be updated by adding attachments or comments and it may also be reassigned. To learn more about these actions, refer to Update an Existing Ticket.