EVault Backup FAQ

How frequently can I back up my data with EVault Backup?

Data can be backed up as frequently as desired with EVault Backup.  Within WebCC, backups can be made manually or may be scheduled as a single instance or to be recurring.  Recurring backups may be made daily, weekly, monthly or on a custom schedule and may be updated or cancelled at any time.

What kind of applications can I back up with EVault?

EVault allows for backups of a variety of applications, however, SoftLayer offers software agents for some of the more common software systems that are backed up, which include:

  • MSClusters
  • Microsoft Exchange
  • Microsoft SharePoint
  • Oracle
  • SQL

Each agent is available as an add-on to your EVault Backup service.  To add an agent to your service, contact a member of our Sales team today. Please note that the plugins listed above are only compatible with servers running Windows. 

Install EVault Backup Client for VMware


Please note that this procedure applies to VMware ESX/ESXi 3.0 through 4.1. VMware ESX/ESXi 5.0 and up are not supported by EVault at this time.

Installing the EVault Backup client on a VMware server can be done through a series of commands in the shell or terminal within the target ESX server. This procedure outlines the steps required to install the EVault Backup client on your VMware server:

To install the Agent, download and copy the Agent-VMware-ESX-Server-6.71.<version-info>.tar.gz package onto the target ESX Server using the following command:

wget -N http://downloads.service.softlayer.com/evault/archive/Agent-VMware-ESX-Server-6.71.2105.tar.gz

Note:  You must perform the following steps locally on the target ESX Server.

  1. Extract the files from the package. To do so, use this command (in which “PACKAGENAME” could be “Agent-VMware-ESX-Server-6.71”):
    tar xvfz PACKAGENAME.tar.gz
  2. Go to the directory where you extracted the package.
  3. Run the installation script:
    # ./install.sh

    Note:  The installation script will interactively prompt you for configuration information such as web registration (address, port number, and authentication) and log file name.
    Enter the WebCC username for this server.
    Enter the WebCC password for this server.
  4. Enter the EVault Backup Username as the input for the prompt requesting the WebCC username. Refer to the View EVault Backup Storage Details procedure for instructions to view the EVault Backup Username.
  5. Enter the EVault Backup Password as the input for the prompt requesting the WebCC password. Refer to View EVault Backup Storage Details.
  6. When the installation finishes, a completion message will appear, and the Agent daemon will be running.

Other Installation Notes:
The Install.log will be in the installation directory if the installation has succeeded.
For example: /opt/BUAgent/Install.log

If the installation fails and rolls back, the installation log will be in the <Installation Failure directory>.
If it fails and does not roll back, the installation log will be in the <Installation Kit directory>.
For more information, you are able to download the User Guide at: http://downloads.service.softlayer.com/evault/Documentation/VMware_Agent_User_Guide.pdf
Be sure you are connected to the SoftLayer VPN in order to view the above link. Refer to Getting started with the Softlayer VPN to connect to VPN.

What kind of data can I back up with EVault?

The data that can be backed up using EVault is up to you.  SoftLayer customers use EVault to back up anything from their entire server to individual files and folders containing important media and documents.  When using WebCC, you have the ability to customize your backups to control what will be stored with your EVault Backup service.  Additional plugins are available for Microsoft Exchange and SharePoint, MSClusters, SQL and Oracle to add additional options and convenience when backing up data specific to those applications.