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Search Results for "Average Ticket Response Time?"
There were 161 articles found for your query: (Page 1 of 9)     «« |  Prev | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | Next | »»
  1. Average Ticket Response Time?Average Ticket Response Time?
    Our Support methodology utilizes the "emergency room" approach where problems are graded for severity and responded to accordingly. Service outages of any type always receive top priority followed by...

  2. Hardware TransactionsHardware Transactions
    ...rrently being installed on the machine. Elapsed Time and Average Time work together. Elapsed time...

  3. What Monitoring, Notification, and Response options do I have?What Monitoring, Notification, and Response options do I have?
    ...ent from the monitoring system • Email & Ticket - automated email and ticket generation on ...ion on Ping or Service Failures. ($0/month) Response: Automated and human response options av...

  4. How long does it take for DNS changes to propagate?How long does it take for DNS changes to propagate?
    This depends on your TTL (time to live) setting in your DNS record. This setting varies by nameserver and you can view the TTL by looking up the SOA record for your domain. http://centralops.net/c...

  5. What does serial / refresh / retry / expire / minimum / and TTL mean?What does serial / refresh / retry / expire / minimum / and TTL mean?
    Caching and time to live Because of the huge volume of requests generated by a system like the DNS, the designers wished to provide a mechanism to reduce the load on individual DNS servers. The mecha...

  6. Portal Network ToolsPortal Network Tools
    ...24.702 ms 24.427 ms 24.372 ms Each Traceroute line sends three packets to the remote server. Response times for each packet are listed after the router name in milliseconds. If a packet is los...

  7. How do I view/post to a ticket that has been opened on my account?How do I view/post to a ticket that has been opened on my account?
    In the SoftLayer portal, go to the Support tab. - Click on Ticket Home - The first section shows the current active/open tickets - The second section shows the most recent five closed ti...

  8. SoftLayer Portal User ManagementSoftLayer Portal User Management
    ...nd the API. Email This is the email address that SoftLayer will use to contact this user. Tickets created with the SoftLayer Ticketing System will send update emails to this email address, f...

  9. What types of LB does SL offer?What types of LB does SL offer?
    ...t the real server with the fewest number of active connections. (no persistence) • Shortest Response o The server with the shortest response time will get the next request. As load increases,...

  10. Why is hotmail Blocking/Junking my mail?Why is hotmail Blocking/Junking my mail?
    Because of Hotmail's extremely aggressive spam protection policies, senders may find valid emails being sent directly to recipient's junk folder or being blocked outright. Below is the standard resp...

  11. What type of IDS/IPS/DOS protection does SoftLayer use?What type of IDS/IPS/DOS protection does SoftLayer use?
    SoftLayer currently uses 3Com Tipping Point 5000E appliances for IDS/IPS and DOS protection. For more information see: http://www.tippingpoint.com/ These are in-line devices that "scrub" packets...

  12. Static and Portable IP blocksStatic and Portable IP blocks
    SoftLayer currently offers 2 different types of IP blocks, Static and Portable. The different types of IP blocks are designed to be used in different ways. Below is a brief description on each type o...

  13. How do I see what is taking up the resources on my RedHat server?How do I see what is taking up the resources on my RedHat server?
    If your server is under a high load, the command # top can provide you with real time information about the top CPU and memory using processes on the server. Top also has an interactive interface,...

  14. Correcting Plesk Key ErrorsCorrecting Plesk Key Errors
    ...ome corrupt; our Support team may have to assist by re-applying your license. Please open a Support Ticket if these steps fail to resolve your issue. Additional Knowledge Base Articles from SwSoft:...

  15. Manual Plesk InstallationsManual Plesk Installations
    Manual Plesk installations Pre-Planning and things to consider. Before installing Plesk for your control panel you should decide what platform is right for you. Consider costs, flexibility, and t...

  16. My server has been blocked by Abuse. What do I do?My server has been blocked by Abuse. What do I do?
    Generally the abuse department will not block your server unless one of the following conditions has been met: 1) Disregarded ticket 2) Failure to resolve ticket even though you have acknowledged the...

  17. Evault Multi Vault setup informationEvault Multi Vault setup information
    Evault Multi Vaulting Evault multi-vaulting is the ability to use multiple evaults from one client server. This gives you the ability to backup your data to multiple locations. The locations that...

  18. Urchin 6 Web Analytics SoftwareUrchin 6 Web Analytics Software
    Urchin 6 is a full featured website analysis tool designed to provide reporting on how visitors arrive at your site, which pages are visited, what they do while they are there and how often they retur...

  19. How do I mount a virtual CDROM image through IPMI? (Custom OS installation)How do I mount a virtual CDROM image through IPMI? (Custom OS installation)
    Some SoftLayer customers choose to load an OS to their server that is not offered or supported by SoftLayer. This can be done through the IPMI card functionality provided by SoftLayer. Yo...

  20. Can I use any IP on the Global Load Balancer?Can I use any IP on the Global Load Balancer?
    The Global Load Balancer can be used with any server hosted on your account in the Softlayer network. If you have a Datacenter Load Balancer, you can use the global load balancer to direct clients...

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