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 Certified Server Management Companies
...s forum as a referral service for Certified Server Management compa...
- Are your servers managed or unmanaged?
SoftLayer refrains from using the terms managed and unmanaged because they have so many different meanings across the industry. Simply stated: SoftLayer support is best described as you...
- My server has been blocked by Abuse. What do I do?
Generally the abuse department will not block your server unless one of the following conditions has been met: 1) Disregarded ticket 2) Failure to resolve ticket even though you have acknowledged the...
- Average Ticket Response Time?
Our Support methodology utilizes the "emergency room" approach where problems are graded for severity and responded to accordingly. Service outages of any type always receive top priority followed by...
- How do I make my SSH server only listen on the private network?
...e it to listen on. You can find your internal IP address by selecting "Hardware" from the Softlayer Management Portal. After making the change, you will need to restart the ssh service: # service s...
- Whats are my nameserver options?
With a dedicated server there are four typical options for nameservers. 1. Use your domain name registrar name servers to manage your domain names 2. Use SoftLayer nameservers to manage your doma...
- How can I add/modify PTR Records (reverse DNS)?
What is Reverse DNS?
Reverse DNS is a method of resolving an IP address into a domain name, just as the domain name system (DNS) resolves domain names into associated IP addresses. One of the app...
- Linux Memory Management
Scenario: Customer is concerned that only 100MB of their 2GB of memory is as unused or free when running the free command. However, no processes appear to be consuming large amounts of memory, and ...
- Hardware Transactions
When a server at SoftLayer is provisioned, or an operating system is loaded, or software is installed, it gets put into a transaction. A transaction is an automated series of steps carried...
- Why is my CPU speed wrong?
...y. If you would like to know if your server's Intel processor supports SpeedStep, in the SoftLayer Management Portal click on Hardware in the upper navigation bar and then find your server in the lis...
- Can I move IP Addresses from one server to another?
Q: Can I move IP Addresses from one server to another? A: Yes, as long as the IP Addresses are a /30 or larger and in the same Datacenter. IP Assignments at SoftLayer are performed differently than ...
- How can I track the status of my os reload?
Under Hardware in the management portal there is a notes section for each server you have. The notes section will populate with links during an os reload with information pertaining to the current ste...
- SoftLayer Portal User Management
Managing users for the SoftLayer Portal is easy. You can find the "home page" for User Management by clicking on “User Administration” under “Administrative”.
This wi...
- Virtual Server - Unable to create a network connection with the host.
Issue: I am receiving the following error when attempting to view my Virtual Servers Virtual Machines/Containers. Unable to create a network connection with the host. Resolution: Insure that your S...
- What are SoftLayer's internal IPv6 blocks?
What are the
SoftLayer corporate IPv6 netblocks?
The following are the
IPv6 netblocks used on the SoftLayer management network, and should be allowed
to connect to your server.
...
- Hardware Firewall configuration
...access to certain ip addresses and ports from specific internet addresses.
Adding a Firewall to a Server
To add a Firewall to a server, click on the link under the Security->hardware firewall t...
- Why is hotmail Blocking/Junking my mail?
...e are in place to help legitimate companies deliver their emails to Hotmail Customers. SenderScore Certified Mail Program. Many legitimate mailers and marketers have qualified and joined this "white ...
- Using SSL VPN.
... Must use the software 3. Your IPMI IP and Private IP are found in your hardware section under each Server 4. Your IPMI card "listens" on the private IP interface and re-directs IPMI traffic to the IP...
- Why did you select Cogent as the provider for the SSL VPN Gateway?
...users three methods of managing their server. 1. Direct to the server over the public Internet. 2. Management features built into the customer portal. 3. Indirect to the server over the private netwo...
- Can I switch eth0 and eth1 interfaces because I like the public interface to be eth0?
No. Switching the public and private interfaces will break all SoftLayer Management features and portal functionality. The IPMI 2.0 server management card "listens" on the eth0 interface. All IPMI tr...
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