Support

Softlayer Customer Support assists customers in product and technical-based questions, concerns and issues after a product or service has been provisioned or added to an account. If you’re facing an issue in which you are unable to resolve using the information that’s on our KnowledgeLayer, Customer Support is great solution. Customer Support is available to customers 24 hours a day, 365 days a year.

SoftLayer Customer Support handles any support questions and issues that may arise using a variety of outlets, including chat, phone and ticket-based support. Customer support is offered free-of-charge to all SoftLayer customers and covers the majority of tickets that are placed with SoftLayer each day.  Click through any of the follow links or call us to contact a Customer Support team member today.