SoftLayer's Digital Transcoding service allows users to transcode, or convert, a media file from one format to another. Transcoding usually takes place when the media file that is available doesn't fit the desired format or is incompatible with the supported format. Transcoding may also be used to compress file size, as certain formats may cause media files to be larger than others. SoftLayer's Digital Transcoding service is available for audio and video assets and is free to use for all customers, available through the SoftLayer Customer Portal.